Customer Support Employee

Are you a customer support professional looking for a rewarding role? We have an exciting opportunity for a Customer Support Officer to join our team. As a Customer Support Officer, you'll play a vital role in ensuring exceptional service and satisfaction for our customers in our fast-paced environment.

As a Customer Support Officer, you play a fundamental role in driving our company's success by enhancing our customer service processes and ensuring customer satisfaction. Your daily responsibilities will include engaging with clients, identifying their needs, and providing tailored solutions that align with Amacx’s high standards. You will also be involved in activities such as conducting customer feedback analysis, managing support tickets, and aiding in the development of support strategies. In this role, you are an integral part of the support team, contributing to the overall growth and innovation of our customer service efforts.
  • Provide excellent customer support by managing product orders and ensuring timely delivery.
  • Collaborate with the logistics team to monitor and track orders, ensuring they are processed and delivered efficiently.
  • Ensure that all customer orders are processed accurately and promptly.
  • Investigate and resolve any order-related issues, working with relevant teams to implement corrective actions.
  • Maintain detailed records of customer support interactions and transactions.
  • Develop and update customer support documentation and procedures.

What you get

  • Working in a top-level sports environment. 
  • Competitive salary range as well as 8% holiday pay.
  • Travel allowance.
  • Comprehensive benefits package including a laptop and necessary tools to excel in your role.
  • 20 vacation days.
  • Attractive staff discounts on the Amacx product range.
  • Becoming part of a fast-growing startup.
  • Opportunity to attend various sporting events.
  • Development opportunities through courses.

What you offer

  • Proven experience in customer support
  • Strong organizational and time-management skills.
  • Proficiency in customer support tools and methodologies.
  • Excellent communication and interpersonal skills.
  • Fluent in Dutch; very good command of English.
Get in touch

Hours per week

From 32 hours

Contract

Permanent employment

Location

De Scheysloot 51, Noordwijk, The Netherlands

Apply directly

Thanks for your interest

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More than a brand

Amacx Sports Nutrition is more than just a brand; it's a lifestyle dedicated to fuelling the ambitions of athletes. Born from a passion for sports and a dedication to excellence, Amacx stands as a representative of innovation in the domain of sports nutrition. At Amacx, we understand the importance of quality, performance, and taste. That's why we meticulously construct each product to meet the unique needs of endurance athletes. From high-quality ingredients to tantalizing flavours, every aspect of our product lineup is designed to optimize performance and enhance the athletic experience.

Upgrade your limits

What sets Amacx apart is our unwavering commitment to pushing boundaries and challenging the status quo. We continuously strive to innovate and evolve, influencing the latest advancements in nutrition science to create products that deliver outstanding results. However, Amacx is more than just a brand; it's a community united by a shared passion for sports and performance. Whether you're a professional athlete or a recreational athlete, Amacx is here to support you on your journey to greatness. Join us at Amacx Sports Nutrition and experience the difference firsthand. Together, let's fuel your ambitions and unleash your full potential.